1. Preface
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Thank you for choosing Duux.
At Duux we believe in the importance of a comfortable and healthy living environment.
Enhancing your wellbeing by designing appealing, functional and effective products is the passion that drives us every day.
With our range of innovative air treatment products we aim to provide you with the best possible indoor air quality.
Cosy up with the Duux Threesixty 2 ceramic heater – the perfect companion for cold winter days.
This compact heater has a unique design with a maximum capacity of 1.800 Watt, making it much more powerful than you would expect.
Thanks to the built-in fan, the Threesixty 2 accelerates the heating process in any room up to 30 m2.
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2. About this manual
Make sure you have fully read and understood the instructions in this document before installing or using the product. Keep this document for future reference.
2.1. Language
This manual is originally written in English. All other languages are translations of the original English manual.
3. Product overview
3.1. Intended use
This product is intended for heating a room.
This product is intended for indoor use only.
This product is only suitable for well insulated spaces or occasional use.
This product is intended for normal household use only. This product is not intended for use in commercial or industrial environments.
This product is not suitable for primary heating purposes.
This product is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
Any adjustments to the product may affect the safety, warranty, and correct operation.
3.2. Product description
The Threesixty 2 is a ceramic heater that allows you to control the temperature of a room.
Choose between three heating levels with the buttons on the product or control the product with the Duux app.
The built-in fan accelerates the heating process in any room up to 30 m2.
3.3. Main parts
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3.4. Controls
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4. Safety instructions
4.1. Signal words in this manual
Signal words provide information on the level of risk of the described hazardous situation.
The following signal words are used in this manual:
Symbol
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Meaning
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WARNING
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This symbol indicates a hazardous situation which, if not avoided, could result in death or serious injury.
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CAUTION
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This symbol indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
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NOTICE
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This symbol is used to address practices not related to physical injury.
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4.2. Symbols on the product
Symbols on the product provide information about the product.
The following symbols can be found on the product:
Symbol
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Meaning
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Fire hazard. Never cover the product. Covering the product may lead to overheating of the product.
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The product features CE marking to demonstrate conformity to all relevant European directives.
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The product features UKCA marking to demonstrate conformity to all relevant United Kingdom directives.
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The European directive 2012/19/CE on Waste Electrical and Electronic Equipment (WEEE) requires that old household electrical appliances must not be disposed in the normal unsorted municipal waste stream.
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Make sure you have fully read and understood the instructions in this document before installing or using the product.
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4.3. Safety warnings and regulations
WARNING
Risk of electric shock:
Unintended use may lead to serious injury or even death. Only use the product as described in this document.
Never use the product in the immediate surroundings of a bath, a shower or a swimming pool.
Never use the product in a humid environment. Always use the product in a clean and dry environment.
Never handle the product with wet hands.
Never immerse the product in water or other liquids. Follow the cleaning instructions of this manual for the correct performance of maintenance.
Never perform any maintenance with the product connected to the power source. Disconnect the product from the power source before service and when cleaning the product.
Never open the product yourself for maintenance. This product may only be opened for maintenance by an authorised technician.
Risk of fire:
Never use the product if there are visible signs of damage to the product or power cord. Return a damaged product to the nearest authorised service point for examination, repair, or adjustment.
Never drop the product and avoid bumping. Excessive vibrations can lead to loosened connections and can influence proper functioning of the product. Stop using the product if the product has been dropped.
Always remove all the packaging before installing or using the product.
Never place the product immediately below a power outlet. The product may become hot during use. Always keep the area above the product free from objects and power outlets.
Never use the product on soft surfaces. Soft surfaces may block openings. Always use the product on a flat and dry surface.
Always use the product in an upright position on a stable and flat surface. Keep a minimum of 50 cm free space around the product.
Never use the product near textiles, curtains and flammable materials or surfaces. The product may become hot while in use. Keep the product at a minimum distance of 1 meter away from textiles, curtains and flammable materials or surfaces.
Never use an extension cord. Only use the product on a direct power source.
Never use the product with a programmer, timer, separate remote-control system, or any other device that switches the product on automatically.
Never use power outlets that do not match the power voltage of the product. Before using the product, check the voltage on rating plate of the product. Only connect the product to power outlets that match the voltage of the product.
Never cover the product. Objects may block openings. Keep the space around the product free from objects.
Never let the product or power cord become dusty. Regularly clean the product and power cord from dust.
Risk of explosion:
Never use the product near flammable or explosive substances or fuels. Flammable or explosive substances or fuels may cause an explosion. Only use the product in a clean and well-ventilated area.
Risk of choking:
Never let children play with the packaging material. Keep the packaging material out of the reach of children.
CAUTION
Risk of overheating:
Never use the product in small rooms when they are occupied by persons not capable of leaving the room on their own, unless constant supervision is provided.
Risk of burn:
Never let children alone unattended with the product in use. Always supervise children when the product is in use.
Never touch hot surfaces. The product may become hot while in use. Always let the product cool down before handling the product.
Risk of falling:
Never let the power cord hang over the edge of a table or counter. Someone could trip over the cord or accidentally pull the cord. Always place the power cord on a stable and flat surface.
NOTICE
Risk of short-circuiting:
Never connect any other device with high power consumption to the same group. Limit the use of high-power consumption products connected to the same group.
Risk of damaging the product:
Never use any paint, cleaning sprays, anti-insect sprays, or similar near the product when the product is switched on.
Never use the product in direct sunlight. Direct sunlight may damage the housing of the product.
Never use the product near heat sources. Radiant heat from heat sources may damage the housing of the product.
Never pull the power cord to disconnect it from the power outlet. Always grasp the plug and pull.
Never use cleaning solvents or abrasives to clean the product. Using the wrong cleaning products may damage the housing of the product. Always use the correct cleaning method specified in this user manual.
Incorrect storage may damage the product or electric circuit of the product. Always store the product in the original packaging and keep in a clean, dry place.
5. Installation
NOTICE
Risk of damaging the product:
Always remove all the packaging before installing or using the product.
5.1. Placing the product
1. Place the product upright on a stable and flat surface, at least 50 cm from other objects.
6. Use
6.1. Switching on the product
1. Plug the power cord 4 into a power outlet.
The standby indicator w lights up.
2. Press the power button e to switch on the product.
The standby indicator w switches off and heating level I indicators 8 light up.
The ThreeSixty immediately switches to the thermostat mode with a target temperature of 28 °C.
6.2. Installing the Duux app
Scan the QR code to install the Duux app. Follow the instructions in the app on how to complete the pairing process.
6.3. Using the product
The built-in thermostat uses hysteresis to regulate the room temperature efficiently. This means the heater doesn’t switch on or off the moment the exact target temperature is reached. Instead, it waits until the temperature moves slightly above or below the set point before reacting.
This prevents the heater from switching on and off too frequently, which saves energy and ensures a more stable room temperature. As a result, you may notice a slight delay before the heater starts or stops heating after reaching the target temperature.
The hysteresis range is +0/-2°C, meaning the heater will stop when the set temperature is reached, but will only start heating again when the room temperature has dropped 2°C below the set point.
1. Press the heating level button 5 to cycle through the heating levels.
Thee heating level indicators 6 7 8 light up 
. Heating level III is active.
Two heating level indicators 7 8 light up 
. Heating level II is active.
One heating level indicator 8 lights up 
. Heating level I is active.
The fan noise remains the same between heating levels II and III; only the heat output increases.
6.4. Using the ECO mode
To activate the ECO mode:
1. Press and hold the on/off button for ~3 seconds when the product is switched on to activate the ECO mode.
The corresponding light q illuminates.
The ECO mode sets a target temperature of 20°C. When this temperature is reached, the heating and fan will stop, but the device will remain active. When the measured temperature drops below the target temperature of 20°C, the heating will switch back on.
To deactivate the ECO mode:
1. Press and hold the on/off button for ~3 seconds when the product is switched on to deactivate ECO mode.
The corresponding light q dims.
6.5. Switching off the product
1. Press the power button e to switch off the product.
The standby indicator w lights up.
2. Remove the power cord 4 from the power outlet.
7. Maintenance
7.1. Cleaning
WARNING
Risk of electric shock:
Never perform any maintenance with the product connected to the power source. Disconnect the product from the power source before service and when cleaning the product.
Never immerse the product in water or other liquids. Follow the cleaning instructions of this manual for the correct performance of maintenance.
NOTICE
Risk of damaging the product:
Never use cleaning solvents or abrasives to clean the product. Using the wrong cleaning products may damage the housing of the product. Always use the correct cleaning method specified in this user manual.
Clean the product every week.
1. Clean the air inlet 3 and the air outlet 1 with a vacuum cleaner.
2. Clean the outside of the product with a soft, slightly damp cloth.
3. Dry the outside of the product with a soft, dry cloth.
7.2. Storing
When the product is not used for multiple months, clean all the parts.
Store the product in the original packaging and keep in a clean, dry place.
7.3. Spare parts
WARNING
Risk of electric shock:
Never open the product yourself for maintenance. This product may only be opened for maintenance by an authorised technician.
Never perform any maintenance with the product connected to the power source. Disconnect the product from the power source before service and when cleaning the product.
Spare parts and accessories can be requested at a local distributor.
8. FAQ
Problem
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Possible cause
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Possible solution
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The product does not switch on.
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The power cord |
Plug the power cord |
The tip-over protection is activated.
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Remove the power cord
Place the product upright on a stable and flat surface.
Plug the power cord
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The product emits a strong odour.
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There is manufacturing residue on the product.
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When using the product for the first time, manufacturing residue may get burnt. The odour is temporary and will disappear.
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If problems persist, please contact your supplier.
9. Warranty
Duux products have a 24-month guarantee from the time of purchase, provided that they are installed and maintained correctly as indicated in this user manual. Warranty will be void if the product has been improperly operated, stored or used other than described in this manual. This includes opening the device and water damage.
Claims under the guarantee must always be made via the supplier of your Duux product. Products with a defect caused by the production process and within the guarantee period after purchase will be assessed by Duux.
If you notice a defect, please first consult the user manual and the online FAQ at www.duux.com .
10. Disposal
If the product is defective, please contact your supplier. It may still be possible to repair the product. If you still need to dispose the product, please follow the local regulations.
To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle the product responsibly to promote the sustainable reuse of material resources.
11. Technical specifications
Product name
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Threesixty 2
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Model number
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DXCH08(UK)/DXCH09(UK)/DXCH30(UK)/DXCH31(UK)
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Measurements (Ø × h)
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Ø 215 × 295 mm
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Weight
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2.4 kg
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Heating element
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PTC Ceramic
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Main materials
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ABS, PA, PC, GF
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Power consumption
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800 – 1800 W
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Input power
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220 - 240 V ⎓ 8.2 A
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Noise level
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46 dB
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Effective space
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30 m2
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Heating settings
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3
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Fan speed settings
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2 (automatic)
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Frequency range
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2400 – 2483 MHz
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Maximum transmission power
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<20 dBm
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Heat output
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Nominal heat output
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1.8 kW
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Minimum heat output (indicative)
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0.8 kW
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Maximum continuous heat output
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1.8 kW
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Auxiliary electricity consumption
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At nominal heat output
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1.8 kWh
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At minimum heat output
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0.8 kWh
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In standby mode
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1.39 Wh, with Wi-Fi mode on.
0.4 Wh, with Wi-Fi mode off.
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Type of heat input
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fan assisted heat output
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Type of heat output/room temperature control
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electronic room temperature control plus week timer
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12. Simplified EU declaration of conformity
Hereby, Duux declares that this ambient radio equipment complies with Directive 2014/53/EU. The full text of the EU Declaration of Conformity is available at the following internet address: www.duux.com/doc